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Returns Policy

Cancellation Policy
If you wish to cancel your order, please email us at enquiries@keela.co.uk or phone us immediately on 01592 777000. In the event your order has already been processed and sent, we will not be able to cancel the order. However you will be able to return the item to us once it is delivered (please see our returns policy below), after the return of goods we will then be able to process a refund.

 

Returns Policy
Keela offer a 100% guarantee on all garments sold from our web site. If you are in any way dissatisfied with the goods you have ordered for any reason, we will exchange them or give you a full refund for the items, provided the item returned is unused and is returned with the original labels and packaging, including proof of purchase all within 28 days of purchase. We will refund you in full or exchange the item or items for another item in our catalogue. Please note that we do not pay the cost of returning items to us. We process returns as soon as they arrive, however during extremely busy periods please allow 10 days for your return or exchange to be processed.

Unfortunately we can only accept returns from products purchased via our web site. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.


To return or exchange items:


Web Returns Department
Keela International Limited
Nasmyth Road
Southfield Ind Estate
Glenrothes,
Fife Scotland,
KY6 2SD


Please note, when sending a return, the parcel and postage cost are your responsibility until it reaches us. Therefore we recommend that you send by recorded/registered delivery

 

Delivery Times:

Your order will normally be dispatched to you within 1 working day. Orders are shipped Monday – Friday

Sometimes we can't ship this quickly. If we can't ship your order within three business days, we will contact you by email. Shipping time is 3 – 5 working days within the UK and variable shipping times for worldwide orders. If this date is not satisfactory to you, you may cancel your order with no obligation.

We ship orders via UPS, TNT or Royal Mail. All items are shipped fully insured. In certain cases, Keela reserve the right to substitute shipping with another courier.

We will ONLY ship to an address listed with your credit card company.

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