Garment Care
COMMON CARE PROBLEMS
HELP – I’ve torn my jacket, broken my zip…
No problem, Keela have an emergency repair centre and for a modest fee can repair most injuries. Contact us with your problem and we will advise best course of action and an estimated cost.
HELP – Lost my hood
Contact Keela or your local stockist with name, colour and size of your garment. It may be possible to locate a hood, though there may be slight colour difference. In some case we can manufacture the hood for a minimal cost.
HELP – Trouser legs are too long…
Keela can do small adjustments, including shortening leg or arm lengths for a small cost. Contact us or your local stockist with your problem and we will advise best course of action and an estimated cost.
HELP – I’ve stained my Keela garment…
Unfortunately stain removers contain chemicals which can negatively impact on the performance of your garment and should NOT be used. Instead work on stain with some liquid soap removing as much excess as possible. Then wash as per care instructions. For sticky stains rubbing with ice and carefully removing excess can also work.
HELP - My jacket is no longer beading water
Your DWR finish has become inactive – Follow the instruction on the care page to reproof your garment
HELP – I am feeling damp inside my garment
Please read the info about performance clothing for further information
Quick Solutions
- Is your garment clean? do you need to clean it? (See our advice on garment care further down the page)
- Does your garment need reproofing? (See our advise on garment care further down the page)
- Are you wearing the correct layers underneath? (See info about performance clothing)
- Are you venting correctly?
Is your problem not listed? Contact us with your problem and we will get back to you as soon as possible.
CARE
A well cared for garment will last and last which is why we offer this advise to help make your Keela garment go on pushing the boundaries time after time.
Routine care and maintenance on your part will ensure the highest performance from your Keela garment and ensure a longer lifespan.
The most obvious way to retain performance, is to simply keep your Keela garment clean and its DWR (durable water repellent) finish up to date. This means washing it when it gets dirty and reproofing on a regular basis the DWR finish. Dirt accumulating on the outer surface of a waterproof garment attracts water and reduces the performance of breathable pores in the fabric. This in effect will rapidly reduce the breathability of the garment down to almost nothing. Brush off any surface dirt regularly, keep oil and grease away from your garment. It is imperative that it is free of surface dirt at all times.
Always hang your garment up to dry when wet.
DO NOT leave the garment rolled up or folded when wet.
DO NOT hang garment on Radiator or near hot heat source.
BASIC WASHING INSTRUCTIONS FOR PERFORMANCE GARMENTS
(SDP, waterproof shells, softshell and waterproof fleeces)
Always follow the care symbols on the inner label when washing your Keela garment.
Hand/or Machine wash (gentle cycle) at 30-40°C. Use pure soap or specialist soap cleaner for waterproof garments. Ensure garments are thoroughly rinsed.
DO NOT dry clean
DO NOT USE bleach, fabric softners, conditioners, Woolite, harsh detergents or biological washing powders/liquids.
DO NOT SPIN Keela recommends reproofing garment after each wash whilst still damp for optimum performance.
WARNING
Many commercial soaps and detergents have added perfumes, brighteners, whiteners etc. and these are not recommended as they can negatively interact with the waterproof coatings/membranes and the DWR finish. Conditioners and softener also inhibit the wickability of garments especially base layers.
REPROOFING
RE-PROOFING of your garment is just as important as washing. Although the fabric is treated with a water repellent finish it does not last forever. When the repellent finish has worn off, the surface fabric will “wet out” (absorb water). Use a specialist DWR spray to reproof as required. For System Dual Protection jackets avoid reproofing products, which are designed to be used in conjunction with a washing machine.
The garments may be tumble dried at a low heat setting for 5-10 minutes when still damp to assist in reactivating the DWR finish, but must be removed from the drum immediately when the machine stops.
KEELA GUARANTEE
All Keela products are fully guaranteed to the original purchaser against defects in materials and workmanship. If the product is found to be defective before use, or fails due to a manufacture or material fault, then Keela will repair or replace it at its own discretion. Rips, burns and damages due to accident, normal wear and tear, improper care, mis-use or the natural breakdown of colours/materials over time and incorrect methods of care or repair by persons other than Keela are not covered by the guarantee. But in some instances can be repaired for a minimal fee by Keela.
This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential losses or damages. All enquiries regarding the guarantee or return of goods should be made to the retailer from whom the product was purchased. This guarantee does not affect your statutory rights as a consumer.
Due to Health and Safety regulations, we only accept items in a clean and presentable manner.